ESSENTIAL INFORMATION FOR EUROPE & WORLDWIDE HOLIDAYS
Applicable from 13th March 2020
OFFER TERMS & CONDITIONS
GUARANTEED DEPARTURES & CANCELLATION OF A TOUR BY US
Please note: Some of the Guarantees and offers that normally apply to Just You Holidays do not apply to Festive Holidays. Please see the Essential Information for the Festive Brochure
Certain Tours we offer are “Guaranteed Departures.” A departure date for a Tour offered by us will become a “Guaranteed Departure” when at least one booking secured by a valid deposit has been made on that departure. Please note that not all of our departures will be Guaranteed Departures. Our brochures and website display Guaranteed Departure dates with a . A departure will not be considered a “Guaranteed Departure” unless specifically noted as such in our brochures or on our website. Other dates may be visible to book which are non-guaranteed; these dates may become Guaranteed Departures as the season continues.
We guarantee that all scheduled Tour departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these Terms or good faith, health and safety concerns. This guarantee is not applicable in the case of Force Majeure. Up-to-date Tour and itinerary information is available on our website or by contacting us. Brochures and other printed materials displaying Tour information and departure dates are subject to change and may not be relied upon for purposes of this guarantee.
If a Tour is cancelled by us before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from us:
(a) a substitute Tour of equivalent or superior value; or
(b) a substitute Tour of lesser value if no Tour of equivalent or superior value is reasonably available and to recover from us the difference in price between the price of the Tour originally purchased and the substitute Tour; or
(c) a full refund of all monies paid for the cancelled Tour.
We are not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment. We reserve the right to issue a full refund in lieu of the choices above, in our sole discretion. Where a significant element of a Tour as described cannot be provided after departure, we will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if you reasonably reject any suitable alternatives, we may provide you with a refund for unused products or services as determined in our discretion.
Limited places are available on each date at the lowest price. However, if you see your Tour departure date advertised for less than you paid we will refund the difference. Occasionally we promote selected special offer holidays within 12 weeks of departure which are excluded from the price promise guarantee. We guarantee that absolutely no surcharge will be added to the basic price of your holiday once your booking has been confirmed irrespective of any subsequent fluctuation in currency exchange rates or, increases in international air fares or increases in other costs associated with the holiday. In return for this guarantee and its risk to us we shall not be able to make any refunds in the event of favourable exchange rate variations or other decreases in costs which may result in a reduction in the selling price. This price guarantee does not apply to any optional services including, but not limited to, insurance premiums, visa charges, excursion charges and amendment fees. For bookings made within the balance due date and prior to confirming your holiday we reserve the right to notify you of any increases to your holiday price as a result of any additional costs we may be charged.
Prices shown in our brochures and on the website are believed correct at the time of publication. We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. If the price of your holiday has changed the correct price will be confirmed at the time of booking. We reserve the right to correct errors at any time.
Whilst every effort is made to ensure the accuracy of the brochure/website and prices at the time of printing regrettably errors do occur. You must therefore ensure you check the details of your chosen holiday with us at the time of booking.
Verbal and website price quotations will be regarded as provisional until confirmed in writing on your Confirmation invoice. In the unlikely event of an administrative error resulting in incorrect prices being displayed on the website, we reserve the right to correct the price. In such cases we will offer you the opportunity to either pay the correct price or we will make a full refund of any money you may have paid.
If you find an identical package holiday offered
by one of our competitors (excluding any online special offers or arrangements made by yourself rather than through a tour operator) at a lower price within 7 days of booking with us our ‘price match’ will apply. Price match is also available on Make Your Own Way (MYOW) bookings by comparison to an equivalent tour-only competitor product. By identical, we mean another holiday which:
- Departs on the same day from the same port/airport using the same flight with the same carrier (if Flight-Inclusive).
- Visits the same destination(s).
- Has the same duration (i.e. number of nights).
- Offers the same number of included excursions.
- Features accommodation of the same category and board basis and, where applicable, the services of a Tour Manager/Local guide.
If this happens we will refund the difference between the cost of the Flight-Inclusive package/MYOW holiday that you have booked with us and the price of the identical holiday offered by our competitor. Plus we will give you an extra £100 per person towards a future booking. Refunds will be in the form of a credit towards future travel. Applicable to new bookings only.
If you qualify for a loyalty discount, the amount will depend on spend and tour type. The new booking must be made within 12 months of your return date.
On Just You holidays featured in this brochure, you may have the option of protecting your deposit payment.
Protected Deposits: If you cancel your booking of a Qualifying Holiday (as defined below) greater than 84 days prior to departure, and that cancellation is not a result of non-payment or any other breach of these Terms, the deposit amount will be held with us as a “Protected Deposit”, subject to these Terms. Protected Deposits must be used within 2 years of cancellation date and may be applied towards payment of a deposit on another Qualifying Holiday. The Protected Deposit is not transferable and may only be used by you. Not all Just You holidays are included in the Protected Deposit offer. “Qualifying Holidays” means all Just You holidays with the exception of Antarctic cruises and Festive holidays and any other holidays as specified by Just You.
For the avoidance of doubt, only the deposit amount will form part of the Protected Deposit. The Protected Deposit has no cash value. Only one Protected Deposit may be applied per person toward a Qualifying Holiday. A Protected Deposit must be applied to a new Qualifying Holiday booking that is of equal or greater value to the cancelled Qualifying Holiday for which the Protected Deposit was originally received. A Protected Deposit may not be applied to the same or similar dates of travel.
FREE PRIVATE CHAUFFEUR SERVICE (FESTIVE HOLIDAYS)
Book a Just You Flight Inclusive Festive holiday and we will include a private, air-conditioned car/MPV, with a driver for a return transfer to/from your mainland UK or Belfast departure airport at no extra cost. The offer is based on the booking from / to a residential address within a 100-mile route of a) a mainland UK departure airport or b) a Belfast departure airport (travelling from/to a residential address in Northern Ireland). Your driver will contact you 48 hours before you are due to leave, to confirm your pick-up time. You will be responsible for any additional charges incurred as a result of the driver having to wait more than 15 minutes from your confirmed pick up time. If you live on the mainland UK more than a 100 mile route away from your mainland UK departure airport (or you live in Northern Ireland more than 100 mile route away from your Belfast departure airport) you can still enjoy the same service for a supplement of just £3 per car per mile for each additional mile over 100 miles on each transfer. The calculation of mileage is as determined by our supplier and the minimum mileage requirement is 10 miles.
FREE CAR PARKING (FESTIVE HOLIDAYS)
As an alternative to the Private Chauffeur Airport Transfer, book a Just You Flight Inclusive Festive holiday and subject to availability, we will arrange free long stay car parking at your mainland UK or Belfast departure airport for the duration of your holiday, one parking space per booking. The location of the car park will be as determined by our supplier, may be off airport and you may be required to take a shuttle bus from the car park to the airport terminal. Cars will be left at owner’s risk and in accordance with the terms and conditions of the service provider. This offer applies to new bookings only and is subject to limited availability. This offer is combinable with loyalty discounts. Normal cancellation penalties apply. We reserve the right to amend or withdraw this offer at any time.
PRIVATE CHAUFFEUR AIRPORT TRANSFERS (2021 HOLIDAYS)
Book a Just You flight inclusive Worldwide 2021 holiday and we will include a private, air-conditioned car/MPV, with a driver for a return transfer to/from your mainland UK or Belfast departure airport at no extra cost. For Just You flight inclusive European 2021 holidays a supplement of £50 is payable.
The offer is based on the booking from / to a residential address within a 100-mile route of a) a mainland UK departure airport or b) a Belfast departure airport (travelling from/to a residential address in Northern Ireland). Your driver will contact you 48 hours before you are due to leave, to confirm your pick-up time. You will be responsible for any additional charges incurred as a result of the driver having to wait more than 15 minutes from your confirmed pick up time. If you live on the mainland UK more than a 100 mile route away from your mainland UK departure airport (or you live in Northern Ireland more than 100 mile route away from your Belfast departure airport) you can still enjoy the same service for a supplement of just £3 per car per mile for each additional mile over 100 miles on each transfer. The calculation of mileage is as determined by our supplier and the minimum mileage requirement is 10 miles. This offer applies to new bookings only.
FREE CAR PARKING (2021 HOLIDAYS)
As an alternative to the Private Chauffeur Airport Transfer, book a Just You 2021 Flight Inclusive Holiday and subject to availability, we will arrange free long stay car parking at your mainland UK or Belfast departure airport for the duration of your holiday, one parking space per booking. The location of the car park will be as determined by our supplier, may be off airport and you may be required to take a shuttle bus from the car park to the airport terminal. Cars will be left at owner's risk and in accordance with the terms and conditions of the service provider. This offer applies to new bookings only.
FREE AIRPORT LOUNGE
Book a Just You Flight-Inclusive Worldwide holiday and, subject to availability, we will arrange free airport lounge access at the start of your holiday at your mainland UK departure airport. The location of the lounge will be as determined by our supplier at your UK departure airport. Access to the lounge cannot be guaranteed in peak season and use of the lounge will be in accordance with the terms and conditions of the service provider.
BOOK TWO OR MORE TRIPS
Save an extra £50 per person when you book two or more different holidays at the same time on the same call, both 8 days or longer, for the same traveller.
This offer is combinable with other offers.
The additional £50 per person will be applied to the second and subsequent holiday(s) and will not be transferable should you cancel, unless you are re-booking on the same day. Normal cancellation penalties apply. This offer is for new bookings only and cannot be applied retrospectively.
EARLY BIRD SAVINGS – EUROPEAN 2021 HOLIDAYS
Save up to £100 per person on selected 2021 Just You European Flight Inclusive holidays booked between 13 March and 31 July 2020. This offer applies to new bookings only, is subject to limited availability and selected departure dates. This offer is combinable with loyalty discounts and our ‘Book two or more trips’ discount. To qualify for the offer the deposit must be paid in full by 31 July 2020. Normal cancellation penalties apply. We reserve the right to amend or withdraw this offer at any time.
BOOKING IS EASY
You can request a brochure, check availability and book online 24 hours a day / 7 days a week. Booking one of our holidays is easy on line.
If you prefer to speak to someone to make your booking you can call us on 01858 898332. Sales lines are open Monday to Friday 9am to 7pm, Saturday 9am to 5pm and Sunday 10am to 4pm. Calls may be recorded to ensure a high level of customer service.
When you are ready to book please have the following information to hand:
- Holiday reference as shown on the holiday page
- Preferred departure date
- Full names of all those travelling as stated on their passport
- How many rooms and type
- Holiday insurance requirements
- Credit or debit card details for deposit payment
You will be given a booking reference. Please quote this whenever you contact us.
If you book by telephone you will also be asked for your email address so that we can send you all the relevant documentation for your booking more efficiently. This will include your confirmation invoice, holiday information and final travel documents. You can choose how you receive your final travel documents – by post or by email. Simply tell your Holiday Advisor at time of booking. If you would like to change how to receive your documents at any time please call our Holiday Advisors on 01858 898276.
DEPOSIT & PAYMENT
Each booking must be accompanied by the appropriate deposit payment. In most cases we will charge the following deposit (per person) but the actual amount will be made clear at the point of booking:
UK City Break/UK Christmas Market Break - £75
European holidays - £200
Worldwide holidays - £250 or 10% whichever is the greater
Ocean Cruises - £250 or 10% whichever is the greater
On some holidays we may charge a slightly higher deposit, to cover any costs we have to pay immediately to secure your booking with our suppliers. This will be made clear at the time of booking.
You can use your debit or credit card to confirm your booking instantly.
All major credit cards are accepted and there is no charge for paying by debit card, credit card, by cheque or bank transfer.