Essential Information

ESSENTIAL INFORMATION FOR EUROPE & WORLDWIDE HOLIDAYS

Applicable from 13th March 2020

Click here to download the Just You Essential Information for Europe & Worldwide Holidays

Click here to download the Just You Essential Information for Festive Holidays

OFFER TERMS & CONDITIONS

Please note: Some of the Guarantees and offers that normally apply to Just You Holidays do not apply to Festive Holidays. Please see the Essential Information for the Festive Brochure

PRICE PROMISE

Limited places are available on each date at the lowest price. However, if you see your Tour departure date advertised for less than you paid we will refund the difference. Occasionally we promote selected special offer holidays within 12 weeks of departure which are excluded from the price promise guarantee. We guarantee that absolutely no surcharge will be added to the basic price of your holiday once your booking has been confirmed irrespective of any subsequent fluctuation in currency exchange rates or, increases in international air fares or increases in other costs associated with the holiday. In return for this guarantee and its risk to us we shall not be able to make any refunds in the event of favourable exchange rate variations or other decreases in costs which may result in a reduction in the selling price. This price guarantee does not apply to any optional services including, but not limited to, insurance premiums, visa charges, excursion charges and amendment fees. For bookings made within the balance due date and prior to confirming your holiday we reserve the right to notify you of any increases to your holiday price as a result of any additional costs we may be charged.

Prices shown in our brochures and on the website are believed correct at the time of publication. We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. If the price of your holiday has changed the correct price will be confirmed at the time of booking. We reserve the right to correct errors at any time.

Whilst every effort is made to ensure the accuracy of the brochure/website and prices at the time of printing regrettably errors do occur. You must therefore ensure you check the details of your chosen holiday with us at the time of booking.

Verbal and website price quotations will be regarded as provisional until confirmed in writing on your Confirmation invoice. In the unlikely event of an administrative error resulting in incorrect prices being displayed on the website, we reserve the right to correct the price. In such cases we will offer you the opportunity to either pay the correct price or we will make a full refund of any money you may have paid.

PRICE MATCH

If you find an identical package holiday offered
by one of our competitors (excluding any online special offers or arrangements made by yourself rather than through a tour operator) at a lower price within 7 days of booking with us our ‘price match’ will apply. Price match is also available on Make Your Own Way (MYOW) bookings by comparison to an equivalent tour-only competitor product. By identical, we mean another holiday which:

  • Departs on the same day from the same port/airport using the same flight with the same carrier (if Flight-Inclusive).
  • Visits the same destination(s).
  • Has the same duration (i.e. number of nights).
  • Offers the same number of included excursions.
  • Features accommodation of the same category and board basis and, where applicable, the services of a Tour Manager/Local guide.

If this happens we will refund the difference between the cost of the Flight-Inclusive package/MYOW holiday that you have booked with us and the price of the identical holiday offered by our competitor. Plus we will give you an extra £100 per person towards a future booking. Refunds will be in the form of a credit towards future travel. Applicable to new bookings only.

LOYALTY BENEFITS

If you qualify for a loyalty discount, the amount will depend on spend and tour type. The new booking must be made within 12 months of your return date.

PROTECTED DEPOSIT

On Just You holidays featured in this brochure, you may have the option of protecting your deposit payment.

Protected Deposits: If you cancel your booking of a Qualifying Holiday (as defined below) greater than 84 days prior to departure, and that cancellation is not a result of non-payment or any other breach of these Terms, the deposit amount will be held with us as a “Protected Deposit”, subject to  these Terms. Protected Deposits must be used within 2 years of cancellation date and may be applied towards payment of a deposit on another Qualifying Holiday. The Protected Deposit is not transferable and may only be used by you. Not all Just You holidays are included in the Protected Deposit offer. “Qualifying Holidays” means all Just You holidays with the exception of Antarctic cruises and Festive holidays and any other holidays as specified by Just You.

For the avoidance of doubt, only the deposit amount will form part of the Protected Deposit. The Protected Deposit has no cash value. Only one Protected Deposit may be applied per person toward a Qualifying Holiday. A Protected Deposit must be applied to a new Qualifying Holiday booking that is of equal or greater value to the cancelled Qualifying Holiday for which the Protected Deposit was originally received. A Protected Deposit may not be applied to the same or similar dates of travel.

FREE PRIVATE CHAUFFEUR SERVICE (FESTIVE HOLIDAYS)

Book a Just You Flight Inclusive Festive holiday and we will include a private, air-conditioned car/MPV, with a driver for a return transfer to/from your mainland UK or Belfast departure airport at no extra cost. The offer is based on the booking from / to a residential address within a 100-mile route of a) a mainland UK departure airport or b) a Belfast departure airport (travelling from/to a residential address in Northern Ireland). Your driver will contact you 48 hours before you are due to leave, to confirm your pick-up time. You will be responsible for any additional charges incurred as a result of the driver having to wait more than 15 minutes from your confirmed pick up time. If you live on the mainland UK more than a 100 mile route away from your mainland UK departure airport (or you live in Northern Ireland more than 100 mile route away from your Belfast departure airport) you can still enjoy the same service for a supplement of just £3 per car per mile for each additional mile over 100 miles on each transfer. The calculation of mileage is as determined by our supplier and the minimum mileage requirement is 10 miles.

FREE CAR PARKING (FESTIVE HOLIDAYS)

As an alternative to the Private Chauffeur Airport Transfer, book a Just You Flight Inclusive Festive holiday and subject to availability, we will arrange free long stay car parking at your mainland UK or Belfast departure airport for the duration of your holiday, one parking space per booking. The location of the car park will be as determined by our supplier, may be off airport and you may be required to take a shuttle bus from the car park to the airport terminal. Cars will be left at owner’s risk and in accordance with the terms and conditions of the service provider. This offer applies to new bookings only and is subject to limited availability. This offer is combinable with loyalty discounts. Normal cancellation penalties apply. We reserve the right to amend or withdraw this offer at any time.

PRIVATE CHAUFFEUR AIRPORT TRANSFERS (2021 HOLIDAYS)

Book a Just You flight inclusive Worldwide 2021 holiday and we will include a private, air-conditioned car/MPV, with a driver for a return transfer to/from your mainland UK or Belfast departure airport at no extra cost. For Just You flight inclusive European 2021 holidays a supplement of £50 is payable.

The offer is based on the booking from / to a residential address within a 100-mile route of a) a mainland UK departure airport or b) a Belfast departure airport (travelling from/to a residential address in Northern Ireland). Your driver will contact you 48 hours before you are due to leave, to confirm your pick-up time. You will be responsible for any additional charges incurred as a result of the driver having to wait more than 15 minutes from your confirmed pick up time. If you live on the mainland UK more than a 100 mile route away from your mainland UK departure airport (or you live in Northern Ireland more than 100 mile route away from your Belfast departure airport) you can still enjoy the same service for a supplement of just £3 per car per mile for each additional mile over 100 miles on each transfer. The calculation of mileage is as determined by our supplier and the minimum mileage requirement is 10 miles. This offer applies to new bookings only.

FREE CAR PARKING (2021 HOLIDAYS)

As an alternative to the Private Chauffeur Airport Transfer, book a Just You 2021 Flight Inclusive Holiday and subject to availability, we will arrange free long stay car parking at your mainland UK or Belfast departure airport for the duration of your holiday, one parking space per booking. The location of the car park will be as determined by our supplier, may be off airport and you may be required to take a shuttle bus from the car park to the airport terminal. Cars will be left at owner's risk and in accordance with the terms and conditions of the service provider. This offer applies to new bookings only.

FREE AIRPORT LOUNGE

Book a Just You Flight-Inclusive Worldwide holiday and, subject to availability, we will arrange free airport lounge access at the start of your holiday at your mainland UK departure airport. The location of the lounge will be as determined by our supplier at your UK departure airport. Access to the lounge cannot be guaranteed in peak season and use of the lounge will be in accordance with the terms and conditions of the service provider.

BOOK TWO OR MORE TRIPS

Save an extra £50 per person when you book two or more different holidays at the same time on the same call, both 8 days or longer, for the same traveller.

This offer is combinable with other offers.

The additional £50 per person will be applied to the second and subsequent holiday(s) and will not be transferable should you cancel, unless you are re-booking on the same day. Normal cancellation penalties apply. This offer is for new bookings only and cannot be applied retrospectively.

REASSURANCE GUARANTEE*

Amend Your booking for FREE: You can amend your booking as many times as you need up to and including 31st December 2020. These are temporary changes to standard terms and conditions and apply to all bookings up to 31st December 2020, as of 1st January 2021 normal cancellation Ts & Cs will apply. This penalty waiver allows you to change the destination and/or trip you are travelling on. If you choose a holiday or departure that is more expensive than the original, you are responsible for the difference in price; if the holiday or departure is less expensive than the original, we’ll refund the difference.

Protected Deposits: If you cancel your booking of a Qualifying Holiday (as defined below) greater than 45 days prior to departure, and that cancellation is not a result of non-payment or any other breach of these Terms, the deposit amount will be held with us as a “Protected Deposit”, subject to these Terms. Protected Deposits must be used within 24 months of your cancellation date and may be applied towards payment of a deposit on another Qualifying Holiday. The Protected Deposit is not transferable and may only be used by you. Not all Just You holidays are included in the Protected Deposit offer. “Qualifying Holidays” means all Just You holidays with the exception of Global Explorer, Antarctic cruises and any other holidays as specified by Just You.

For the avoidance of doubt, only the deposit amount will form part of the Protected Deposit. The Protected Deposit has no cash value. Only one Protected Deposit may be applied per person toward a Qualifying Holiday. A Protected Deposit must be applied to a new Qualifying Holiday booking that is of equal or greater value to the cancelled Qualifying Holiday for which the Protected Deposit was originally received. A Protected Deposit may not be applied to the same or similar dates of travel

Flexible Cancellation Policy - Bookings until 31st December 2020: If you have booked your holiday under the terms of the Reassurance Guarantee and you decide to cancel your holiday you will be subject to our temporary flexible cancellation terms. If your holiday contains a non-refundable element such as ‘visas or a restrictive air tickets’, should you cancel you will be asked to pay for these. Normal penalties apply for full cancellation without rebooking or cancellations within 45 days of departure.

Number of Days’ Notice Before Departure / Cancellation Charge (% of holiday)
More than 45 days before departure / Your deposit held as protected deposit
29 – 44 Days / 75% of Tour Price
15 – 28 Days / 90% of Tour Price
Day of Departure – 14 Days / 100% of Tour Price


BOOKING IS EASY

You can request a brochure, check availability and book online 24 hours a day / 7 days a week. Booking one of our holidays is easy on line.

If you prefer to speak to someone to make your booking you can call us on 01858 898332. Sales lines are open Monday, Tuesday, Thursday and Friday 9.30am to 5pm; Wednesday 9.30am to 2pm. Calls may be recorded to ensure a high level of customer service.

When you are ready to book please have the following information to hand:

  • Holiday reference as shown on the holiday page
  • Preferred departure date
  • Full names of all those travelling as stated on their passport
  • How many rooms and type
  • Holiday insurance requirements
  • Credit or debit card details for deposit payment

You will be given a booking reference. Please quote this whenever you contact us.

If you book by telephone you will also be asked for your email address so that we can send you all the relevant documentation for your booking more efficiently. This will include your confirmation invoice, holiday information and final travel documents. You can choose how you receive your final travel documents – by post or by email. Simply tell your Holiday Advisor at time of booking. If you would like to change how to receive your documents at any time please call our Holiday Advisors on 01858 898276.

DEPOSIT & PAYMENT

Each booking must be accompanied by the appropriate deposit payment. In most cases we will charge the following deposit (per person) but the actual amount will be made clear at the point of booking:

UK City Break/UK Christmas Market Break - £75

European holidays - £200

Worldwide holidays - £250 or 10% whichever is the greater

Ocean Cruises - £250 or 10% whichever is the greater

On some holidays we may charge a slightly higher deposit, to cover any costs we have to pay immediately to secure your booking with our suppliers. This will be made clear at the time of booking.

You can use your debit or credit card to confirm your booking instantly.

All major credit cards are accepted and there is no charge for paying by debit card, credit card, by cheque or bank transfer.