Essential Information for Europe & Worldwide Holidays

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Click here to download the Just You Essential Information for Festive Holidays

Offer Terms & Conditions

GUARANTEED DEPARTURES & CANCELLATION OF A TOUR BY US

Please note: Some of the Guarantees and offers that normally apply to Just You Holidays do not apply to Festive Holidays. Please see the Essential Information for the Festive Brochure

Certain Tours we offer are “Guaranteed Departures.” A departure date for a Tour offered by us will become a “Guaranteed Departure” when at least one booking secured by a valid deposit has been made on that departure. Please note that not all of our departures will be Guaranteed Departures. Our brochures and website display Guaranteed Departure dates with a ✓. A departure will not be considered a “Guaranteed Departure” unless specifically noted as such in our brochures or on our website. Other dates may be visible to book which are non-guaranteed; these dates may become Guaranteed Departures as the season continues. We guarantee that all scheduled Tour departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these Terms or good faith, health and safety concerns. This guarantee is not applicable in the case of Force Majeure. Up-to-date Tour and itinerary information is available on our website or by contacting us. Brochures and other printed materials displaying Tour information and departure dates are subject to change and may not be relied upon for purposes of this guarantee. If a Tour is cancelled by us before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from us:
(a) a substitute Tour of equivalent or superior value; or
(b) a substitute Tour of lesser value if no Tour of equivalent or superior value is reasonably available and to recover from us the difference in price between the price of the Tour originally purchased and the substitute Tour; or
(c) a full refund of all monies paid for the cancelled Tour

We are not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment. We reserve the right to issue a full refund in lieu of the choices above, in our sole discretion. Where a significant element of a Tour as described cannot be provided after departure, we will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if you reasonably reject any suitable alternatives, we may provide you with a refund for unused products or services as determined in our discretion.


PRICE PROMISE

Limited places are available on each date at the lowest price. However, if you see your Tour departure date advertised for less than you paid we will refund the difference. Occasionally we promote selected special offer holidays within 12 weeks of departure which are excluded from the price promise guarantee. We guarantee that absolutely no surcharge will be added to the basic price of your holiday once your booking has been confirmed irrespective of any subsequent fluctuation in currency exchange rates or, increases in international air fares or increases in other costs associated with the holiday. In return for this guarantee and its risk to us we shall not be able to make any refunds in the event of favourable exchange rate variations or other decreases in costs which may result in a reduction in the selling price. This price guarantee does not apply to any optional services including, but not limited to, insurance premiums, visa charges, excursion charges and amendment fees. For bookings made within the balance due date and prior to confirming your holiday we reserve the right to notify you of any increases to your holiday price as a result of any additional costs we may be charged. Prices shown in our brochures and on the website are believed correct at the time of publication. We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. If the price of your holiday has changed the correct price will be confirmed at the time of booking. We reserve the right to correct errors at any time. Whilst every effort is made to ensure the accuracy of the brochure/website and prices at the time of printing regrettably errors do occur. You must therefore ensure you check the details of your chosen holiday with us at the time of booking. Verbal and website price quotations will be regarded as provisional until confirmed in writing on your Confirmation invoice. In the unlikely event of an administrative error resulting in incorrect prices being displayed on the website, we reserve the right to correct the price. In such cases we will offer you the opportunity to either pay the correct price or we will make a full refund of any money you may have paid.


PRICE MATCH

If you find an identical package holiday offered by one of our competitors (excluding any online special offers or arrangements made by yourself rather than through a tour operator) at a lower price within 7 days of booking with us our ‘price match’ will apply. Price match is also available on Make Your Own Way (MYOW) bookings by comparison to an equivalent tour-only competitor product. By identical, we mean another holiday which:

  • Departs on the same day from the same port/airport using the same flight with the same carrier (if Flight-Inclusive).
  • Visits the same destination(s).
  • Has the same duration (i.e. number of nights).
  • Offers the same number of included excursions.
  • Features accommodation of the same category and board basis and, where applicable, the services of a Tour Manager/Local guide.

If this happens we will refund the difference between the cost of the Flight-Inclusive package/MYOW holiday that you have booked with us and the price of the identical holiday offered by our competitor. Plus, we will give you an extra £100 per person towards a future booking. Refunds will be in the form of a credit towards future travel. Applicable to new bookings only.


LOYALTY BENEFITS

If you qualify for a loyalty discount, the amount will depend on spend and tour type. The new booking must be made within 6 months of your return date and must depart within 12 months of the return date of your original holiday.


PROTECTED DEPOSIT

On Just You holidays featured in some brochures, you may have the option of protecting your deposit payment.

Protected Deposits: If you cancel your booking of a Qualifying Holiday (as defined below) greater than 84 days prior to departure, and that cancellation is not a result of non-payment or any other breach of these Terms, the deposit amount will be held with us as a “Protected Deposit”, subject to these Terms. Protected Deposits must be used within 2 years of cancellation date and may be applied towards payment of a deposit on another Qualifying Holiday. The Protected Deposit is not transferable and may only be used by you. Not all Just You holidays are included in the Protected Deposit offer. “Qualifying Holidays” means all Just You holidays with the exception of Global Explorer, Antarctic cruises and Festive holidays and any other holidays as specified by Just You. For the avoidance of doubt, only the deposit amount will form part of the Protected Deposit. The Protected Deposit has no cash value. Only one Protected Deposit may be applied per person toward a Qualifying Holiday. A Protected Deposit must be applied to a new Qualifying Holiday booking that is of equal or greater value to the cancelled Qualifying Holiday for which the Protected Deposit was originally received. A Protected Deposit may not be applied to the same or similar dates of travel.

MAKE YOUR OWN WAY (MYOW) HOLIDAYS (NOT AVAILABLE ON FESTIVE HOLIDAYS)

On some Tours and dates featured in our brochures or on this website, you may be offered the option to Make Your Own Way to the destination.

When you choose a MYOW holiday you will be responsible for making your own way to the first hotel on the Tour and your Tour will end at the final hotel in accordance with the timing set out in the Tour itinerary. We will not be responsible for any services you do not book with us and your flights or transfers to/from the first and last hotels included in the Tour. If you do not have flights arranged by us included in your holiday your booking will not be ATOL protected by Just You (G Touring Limited). Please make sure that you have read and understood the applicable parts of the Booking Conditions with regards to Financial Protection for holidays not including flights as only the arrangements booked through Just You will be financially protected by our financial failure insurance. We will not be responsible for expenses you incur or unused services in the event that your flights are cancelled or delayed, and this impacts your ability to join or participate in the Tour. Your flight organiser or airline should provide information on financial failure protection and repatriation as it relates to your flight arrangements. If they do not provide you with this, please also see www.caa.co.uk/passengers for information on passenger rights. Your MYOW itinerary may vary from those published. On some tours there are included excursions during the transfers from or to the airport on your first or last day. These will not be included as part of your itinerary; these exceptions have been reflected in the MYOW price reduction.


FREE AIRPORT LOUNGE

Book a Just You Flight-Inclusive Worldwide holiday and, subject to availability, we will arrange free airport lounge access at the start of your holiday at your mainland UK departure airport. The location of the lounge will be as determined by our supplier at your UK departure airport. Access to the lounge cannot be guaranteed in peak season and use of the lounge will be in accordance with the terms and conditions of the service provider.


BOOK TWO OR MORE TRIPS

Save an extra £50 per person when you book two or more trips at the same time on the same call, both for 8 days or longer for the same traveller. This offer is combinable with other offers. The additional £50 per person will be applied to the second and subsequent holiday(s) and will not be transferable should you cancel, unless you are re-booking on the same day. Normal cancellation penalties apply. This offer is for new bookings only and cannot be applied retrospectively.

LOW DEPOSIT PROMOTIONAL OFFER FOR JUST YOU HOLIDAYS

On selected Just You holidays featured in the May 2019 brochure or on this website, you may be offered the option to pay a Low Deposit (referred to in these conditions as a Low Deposit). This option will apply to new bookings made between 9th May 2019 and 30th June 2019 with a scheduled departure date not less than 91 days from booking. Currently excluded holidays are: Antarctica, Oberammergau, Russian River Cruise, Global Explorer, Chateau Weekend & Monet’s Garden, A Wild Arctic Summer and any tour that includes the Rocky Mountaineer. Where you are offered, and you choose this option, the following terms and conditions apply in addition to, and should be read alongside the Booking Terms and Conditions. Making a Low Deposit payment shall mean you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party and that you agree to comply with them. Please read these terms and conditions carefully. Should you cancel your holiday before the balance due date you still agree to pay, the difference between the Low Deposit and the Full Deposit shown below:

European Holidays: Low Deposit: £99 per person; Full Deposit: £200 per person

Worldwide and Cruise Holidays: Low Deposit: £99 per person; Full Deposit: £250 per person

Even if you cancel your booking prior to the date on which the balance must be paid, you will still be liable to pay the remainder of the Full Deposit (because a cancellation charge equal to the Full Deposit amount is the minimum cancellation fee that will apply), and payment of that sum will become due immediately when you instruct us to cancel your booking. If you fail to pay the Balance by the due date, we will be entitled to cancel your booking and you will then be liable to pay the remainder of the Full Deposit to us. Should you default or cancel your holiday you accept full liability for the outstanding amount (the difference between the Low Deposit and the Full Deposit) and understand that this amount remains outstanding to us. For the avoidance of doubt, should any amount become due to us you agree and accept we are able to debit the payment card we hold on file with the sum outstanding.

PROMOTIONAL OFFERS FOR JUST YOU FESTIVE HOLIDAYS

Promotional offers only apply to new bookings for Just You Festive holidays departing before 31st December 2019 as featured in the Just You Festive brochure (April 2019 edition). Our Promotional Offers apply to new bookings made between 11th April 2019 and 13th May 2019, may be subject to limited availability and selected departure dates. We reserve the right to amend or withdraw the offers at any time.

LOW DEPOSIT OFFER FOR JUST YOU FESTIVE HOLIDAYS

On Just You Festive holidays featured in the April 2019 Just You Festive brochure or on this website, you may be offered the option to pay a Low Deposit (referred to in these conditions as a Low Deposit). This option will apply to new bookings made between 11th April 2019 and 13th May 2019 with a scheduled departure date not less than 91 days from booking. Where you are offered, and you choose this option, the following terms and conditions apply in addition to, and should be read alongside the Booking Terms and Conditions. Making a Low Deposit payment shall mean you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party and that you agree to comply with them. Please read these terms and conditions carefully. Should you cancel your holiday before the balance due date you still agree to pay, the difference between the Low Deposit and the Full Deposit shown below:

UK Holidays: Low Deposit: £49 per person; Full Deposit: £75 per person

European Holidays: Low Deposit: £49 per person; Full Deposit: £200 per person

Worldwide and Cruise Holidays: Low Deposit: £49 per person; Full Deposit: £250 per person

Even if you cancel your booking prior to the date on which the balance must be paid, you will still be liable to pay the remainder of the Full Deposit (because a cancellation charge equal to the Full Deposit amount is the minimum cancellation fee that will apply), and payment of that sum will become due immediately when you instruct us to cancel your booking. If you fail to pay the Balance by the due date, we will be entitled to cancel your booking and you will then be liable to pay the remainder of the Full Deposit to us. Should you default or cancel your holiday you accept full liability for the outstanding amount (the difference between the Low Deposit and the Full Deposit) and understand that this amount remains outstanding to us. For the avoidance of doubt, should any amount become due to us you agree and accept we are able to debit the payment card we hold on file with the sum outstanding.

FREE HAMPER OFFER FOR JUST YOU FESTIVE HOLIDAY BOOKINGS

Book a Just You Festive Holiday between 11th April and 13th May 2019 from the Just You April 2019 Festive Brochure and receive a Virginia Hayward Hamper. Offer only available to customers over 18. Delivery must be to UK mainland address and offer limited to one Virginia Hayward hamper per household. This offer is non-transferable and no cash alternative can be supplied. This offer is subject to availability and can be removed at any time. The hamper will be shipped to qualifying customers once the balance for the holiday has been paid. Contents and style of the hamper may vary.

VIP DOOR-TO-DOOR AIRPORT TRANSFER

Book a Maharajas' Express & Palaces of India tour departing on 15th November 2019 and we will include a private, air-conditioned car / MPV, with a driver for a return transfer to/from your mainland UK departure airport at no extra cost. You must live on the mainland UK within a 100 mile route of your mainland UK departure airport. Your driver will contact you 48 hours before you are due to leave, to confirm your pick-up time. You will be responsible for any additional charges incurred as a result of the driver having to wait more than 15 minutes from your confirmed pick up time. If you live on the mainland UK more than a 100 mile route away from your mainland UK departure airport you can still enjoy the same service for a supplement of just £2 per car per mile for each additional mile over 100 miles on each transfer. The calculation of mileage is as determined by our supplier and the minimum mileage requirement is 10 miles.

FREE CAR PARKING

As an alternative to the VIP Door to Door Airport Transfer, book a Maharajas' Express & Palaces of India tour on 15th November 2019 and subject to availability, we will arrange free long stay car parking at your mainland UK departure airport for the duration of your holiday, one parking space per booking. The location of the car park will be as determined by our supplier, may be off airport and you may be required to take a shuttle bus from the car park to the airport terminal. Cars will be left at owner's risk and in accordance with the terms and conditions of the service provider.