ESSENTIAL INFORMATION

Click here to view the Essential Information for Just You Europe and Worldwide Holidays.

The Essential Information on the link above is to help you prepare and take any necessary actions prior to your forthcoming holiday. Information contained in this section of the brochure and any other relevant information on the website, together with the Booking Conditions, form your contract with us.

Latest Offers Terms & Conditions

MARVELLOUS MARCH SAVINGS

Save up to £300 on selected tours. This offer applies to new bookings only, which are booked between 01.03.24 and 31.03.24, and is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for Travel More loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

2024 RIVER CRUISE EARLY BIRD SAVINGS OFFER

Save up to £200 per person on selected 2024 river cruise holidays in Europe. This offer applies to new bookings only, is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

The following tours are exempt from this offer: Cruising The Danube Christmas Markets 

MULTI-BOOKER OFFER

Save an extra £50 per person when you book two or more different holidays at the same time on the same call, both 8 days or longer, for the same traveller. This offer is combinable with other offers. The additional £50 per person will be applied to the second and subsequent holiday(s) and will not be transferable should you cancel, unless you are re-booking on the same day. Normal cancellation penalties apply. This offer is for new bookings only and cannot be applied retrospectively.

Our Guarantees to You

Guaranteed Departures

Certain holidays we offer are “Guaranteed Departures.” Please note that not all of our departures will be Guaranteed Departures. Our Guaranteed Departures will be flagged on our website next to the departure date. A departure will not be considered a “Guaranteed Departure” unless specifically noted as such on our website.

Other dates may be visible to book which are non guaranteed; these dates may become Guaranteed Departures as the season continues. We guarantee that all scheduled Guaranteed holiday departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these Terms (for example flights, accommodations and principal or regional airports are not guaranteed as these are subject to change and confirmed within your final documents) or good faith, health and safety concerns.

This guarantee is not applicable in the case of Force Majeure, or due to FDCO or Local Government restrictions relating to COVID or where a trip is impacted significantly due to operational reasons outside of our control such as changes by 3rd party suppliers or due to the commercial viability of the trip. Up to date holiday and itinerary information is available on our website or by contacting us. Brochures and other printed materials displaying holiday information and departure dates are subject to change and may not be relied upon for the purposes of this guarantee.

If a holiday is cancelled by us before the date of departure for reasons other than Force Majeure, COVID restrictions, operational changes outside of our control as outlined above or the commercial viability of the trip and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from us:

(a) a substitute holiday of equivalent value

(b) a substitute holiday of superior value; where there is an increased cost you will be responsible for the difference; or

(c) a substitute holiday of lesser value if no holiday of equivalent or superior value is reasonably available and to recover from us the difference in price between the price of the holiday originally purchased and the substitute holiday; or

(d) a full refund of all monies paid for the cancelled holiday.

We are not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, we reserve the right to issue a full refund in lieu of the choices above, in our sole discretion. Where a significant element of a holiday as described cannot be provided after departure, we will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if you reasonably reject any suitable alternatives, we may provide you with a refund for unused products or services as determined in our discretion.

Price Match

If you find an identical package holiday offered by one of our competitors (excluding any online special offers or arrangements made by yourself rather than through a tour operator) at a lower price within 7 days of booking with us our ‘price match’ will apply. By identical, we mean another holiday which:

  • Departs on the same day from the same port/airport using the same flight with the same carrier (if Flight-Inclusive).
  • Visits the same destination(s).
  • Has the same duration (i.e. number of nights).
  • Offers the same number of included excursions.
  • Features accommodation of the same category and board basis and, where applicable, the services of a Holiday Director/Local Guide.

If this happens we will refund the difference between the cost of the Flight-Inclusive package holiday that you have booked with us and the price of the identical holiday offered by our competitor. Plus we will give you an extra £100 per person towards a future booking. Refunds will be in the form of a credit towards future travel. Applicable to new bookings only.

Expired Offers

FABULOUS FEBRUARY SAVINGS

Save up to £100 on selected European tours and up to £250 per person on selected tours. This offer applies to new bookings only, which are booked between 01.02.24 and 29.02.24, and is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

JUST BOOK AND WIN PRIZE DRAW

All confirmed Just You bookings made between 27th December 2023 and 31st January 2024 will be entered into a prize draw to win 1 x Travel Credit Voucher to the value of £3,000. The winner will be selected at random from all valid bookings on Monday 5th February 2024. The winner will be contacted by phone and/or email by Thursday 29th February. Reasonable attempts will be made to contact the winner via phone and/or email, but if the prize is not claimed by 5th March 2024, the prize draw will be redrawn until the prize is successfully claimed. The prize is not transferable or exchangeable and cannot be redeemed for cash or any other form of compensation, this also includes the selling of the prize to third parties. In the event for any reason the prize winner does not take an element of the prize at the time stipulated by the Promoter, then that element of the prize will be forfeited by the winner and neither cash nor any other form of compensation will be supplied in lieu of that element of the prize. The winner of the prize draw will be expected to partake in PR and marketing activity.

The Travel Credit Voucher can only be used towards a Just You holiday departing  after the original departure date of your qualifying booking and travelling before 31st July 2025. It can be booked in advance of travelling on your qualifying holiday. The Travel Credit Voucher cannot be used on existing bookings or in conjunction with any other discounts or special offers. If you cancel your qualifying holiday the Travel Credit will automatically be lost. If we cancel your holiday, the value of the Travel Credit can be transferred to a new booking, should the cost of that holiday be lower than the value of the Travel Credit, no cash refund will be given. The Travel Credit cannot be used towards flight upgrades or any ancillary products such as hotels, car parking, optional excursions. It cannot be used a part payment or full payment of a deposit. There is 1 x £3000 Travel Credit Voucher to be won. Should the cost of the holiday that the Travel Credit is being redeemed against be lower than the Travel Credit value, there will not be a refund of the difference. The offer can be withdrawn at any point and tours can be added or removed from the exceptions list. Voucher must be redeemed by 31st July 2024.

To qualify for the prize draw, the booking must be confirmed and the required deposit paid which you will be advised on during the checkout process. Each valid booking will receive one entry into the prize draw. Multiple entries will be accepted into the prize draw for each booking made. Voucher may be used for more than one holiday booking up to a total value of £3,000 – any difference in cost will be payable by the winner in accordance with our general booking conditions. Voucher has no monetary value, cannot be exchanged for cash and no change will be given. The following tours cannot be booked using this voucher: All UK Tours, River Cruises, Festive Breaks, Uganda: Gorillas in the Mist, Croatian Island Explorer and Canada and the Rocky Mountaineer. We reserve the right to amend or withdraw this promotion at any time.

2024 EARLY BIRD SAVINGS OFFER

Save up to £100 per person on selected 2024 holidays in Europe and up to £250 per person on selected 2024 worldwide holidays. This offer applies to new bookings only, is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time. The following tours are exempt from this offer: UK tours.

AUTUMN SAVINGS SALE 2023

Save up to £250 per person on selected 2024/2025 tours. This offer applies to new bookings only, which are booked between 04.09.23 and 31.10.23, and is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

AUGUST 2023 SIZZLING SUMMER SALE

Save up to £250 per person on selected 2024 tours. This offer applies to new bookings only, which are booked between 01.08.23 and 31.08.23, and is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

JULY 2023 NORTH AMERICA SALE

Save up to £250 per person on selected tours in the US and Canada. This offer applies to new bookings only, which are booked between 04.07.23 and 31.07.23, and is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

2023 FESTIVE EARLY BIRD OFFER

Save up to £100 per couple on selected 2023 festive holidays. This offer applies to new bookings only, is subject to limited availability and selected departure dates. Limited number of discounted places available for each departure. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount and multi-booking discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.