Essential Information for Europe & Worldwide Holidays
Offer Terms & Conditions
GUARANTEED DEPARTURES & CANCELLATION OF A TOUR BY US
Certain Tours we offer are “Guaranteed Departures.” A departure date for a Tour offered by us will become a “Guaranteed Departure” when at least one booking secured by a valid deposit has been made on that departure. Please note that not all of our departures will be Guaranteed Departures. Our brochures and website display Guaranteed Departure dates with a ?. A departure will not be considered a “Guaranteed Departure” unless specifically noted as such in our brochures or on our website. Other dates may be visible to book which are non-guaranteed; these dates may become Guaranteed Departures as the season continues. We guarantee that all scheduled Tour departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these Terms or good faith, health and safety concerns. This guarantee is not applicable in the case of Force Majeure. Up-to-date Tour and itinerary information is available on our website or by contacting us. Brochures and other printed materials displaying Tour information and departure dates are subject to change and may not be relied upon for purposes of this guarantee. If a Tour is cancelled by us before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from us:
(a) a substitute Tour of equivalent or superior value; or
(b) a substitute Tour of lesser value if no Tour of equivalent or superior value is reasonably available and to recover from us the difference in price between the price of the Tour originally purchased and the substitute Tour; or
(c) a full refund of all monies paid for the cancelled Tour
We are not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment. We reserve the right to issue a full refund in lieu of the choices above, in our sole discretion. Where a significant element of a Tour as described cannot be provided after departure, we will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if you reasonably reject any suitable alternatives, we may provide you with a refund for unused products or services as determined in our discretion.
Limited places are available on each date at the lowest price. However, if you see your Tour departure date advertised for less than you paid we will refund the difference. Occasionally we promote selected special offer holidays within 12 weeks of departure which are excluded from the price promise guarantee. We guarantee that absolutely no surcharge will be added to the basic price of your holiday once your booking has been confirmed irrespective of any subsequent fluctuation in currency exchange rates or, increases in international air fares or increases in other costs associated with the holiday. In return for this guarantee and its risk to us we shall not be able to make any refunds in the event of favourable exchange rate variations or other decreases in costs which may result in a reduction in the selling price. This price guarantee does not apply to any optional services including, but not limited to, insurance premiums, visa charges, excursion charges and amendment fees. For bookings made within the balance due date and prior to confirming your holiday we reserve the right to notify you of any increases to your holiday price as a result of any additional costs we may be charged. Prices shown in our brochures and on the website are believed correct at the time of publication. We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. If the price of your holiday has changed the correct price will be confirmed at the time of booking. We reserve the right to correct errors at any time. Whilst every effort is made to ensure the accuracy of the brochure/website and prices at the time of printing regrettably errors do occur. You must therefore ensure you check the details of your chosen holiday with us at the time of booking. Verbal and website price quotations will be regarded as provisional until confirmed in writing on your Confirmation invoice. In the unlikely event of an administrative error resulting in incorrect prices being displayed on the website, we reserve the right to correct the price. In such cases we will offer you the opportunity to either pay the correct price or we will make a full refund of any money you may have paid.
If you find an identical package holiday offered by one of our competitors (excluding any online special offers or arrangements made by yourself rather than through a tour operator) at a lower price within 7 days of booking with us our ‘price match’ will apply. Price match is also available on Make Your Own Way (MYOW) bookings by comparison to an equivalent tour-only competitor product. By identical, we mean another holiday which:
- Departs on the same day from the same port/airport using the same flight with the same carrier (if Flight-Inclusive).
- Visits the same destination(s).
- Has the same duration (i.e. number of nights).
- Offers the same number of included excursions.
- Features accommodation of the same category and board basis and, where applicable, the services of a Tour Manager/Local guide.
If this happens we will refund the difference between the cost of the Flight-Inclusive package/MYOW holiday that you have booked with us and the price of the identical holiday offered by our competitor. Plus, we will give you an extra £100 per person towards a future booking. Refunds will be in the form of a credit towards future travel. Applicable to new bookings only.
If you qualify for a loyalty discount, the amount will depend on spend and tour type. The new booking must be made within 6 months of your return date and must depart within 12 months of the return date of your original holiday.
On Just You holidays featured in this brochure, you may have the option of protecting your deposit payment.
Protected Deposits: If you cancel your booking of a Qualifying Holiday (as defined below) greater than 84 days prior to departure, and that cancellation is not a result of non-payment or any other breach of these Terms, the deposit amount will be held with us as a “Protected Deposit”, subject to these Terms. Protected Deposits must be used within 2 years of cancellation date and may be applied towards payment of a deposit on another Qualifying Holiday. The Protected Deposit is not transferable and may only be used by you. Not all Just You holidays are included in the Protected Deposit offer. “Qualifying Holidays” means all Just You holidays with the exception of Global Explorer, Antarctic cruises and Festive holidays and any other holidays as specified by Just You. For the avoidance of doubt, only the deposit amount will form part of the Protected Deposit. The Protected Deposit has no cash value. Only one Protected Deposit may be applied per person toward a Qualifying Holiday. A Protected Deposit must be applied to a new Qualifying Holiday booking that is of equal or greater value to the cancelled Qualifying Holiday for which the Protected Deposit was originally received. A Protected Deposit may not be applied to the same or similar dates of travel.
MAKE YOUR OWN WAY (MYOW) HOLIDAYS
On some Tours and dates featured in our brochures or on this website, you may be offered the option to Make Your Own Way to the destination.
When you choose a MYOW holiday you will be responsible for making your own way to the first hotel on the Tour and your Tour will end at the final hotel in accordance with the timing set out in the Tour itinerary. We will not be responsible for any services you do not book with us and your flights or transfers to/from the first and last hotels included in the Tour. If you do not have flights arranged by us included in your holiday your booking will not be ATOL protected by Just You (G Touring Limited). Please make sure that you have read and understood the applicable parts of the Booking Conditions with regards to Financial Protection for holidays not including flights as only the arrangements booked through Just You will be financially protected by our financial failure insurance. We will not be responsible for expenses you incur or unused services in the event that your flights are cancelled or delayed, and this impacts your ability to join or participate in the Tour. Your flight organiser or airline should provide information on financial failure protection and repatriation as it relates to your flight arrangements. If they do not provide you with this, please also see www.caa.co.uk/passengers for information on passenger rights.
FREE AIRPORT LOUNGE
Book a Just You Flight-Inclusive Worldwide holiday and, subject to availability, we will arrange free airport lounge access at the start of your holiday at your mainland UK departure airport. The location of the lounge will be as determined by our supplier at your UK departure airport. Access to the lounge cannot be guaranteed in peak season and use of the lounge will be in accordance with the terms and conditions of the service provider.
PROMOTIONAL OFFERS FOR JUST YOU FLIGHT INCLUSIVE HOLIDAYS
Promotional offers only apply to new bookings for Just You Flight Inclusive holidays departing in 2019 as featured in the Just You brochure (January 2019 edition). Our Promotional Offers apply to new bookings made between 1st March 2019 and 31st March 2019, may be subject to limited availability and selected departure dates. We reserve the right to amend or withdraw the offers at any time.
CONNECTING FLIGHTS OFFER – FROM £99 PER PERSON
Book a Just You Flight Inclusive holiday featured in the Just You brochure (January 2019 edition) between 1st March 2019 and 31st March 2019 and if you cannot depart directly from your local UK airport we can arrange a connecting flight to London Heathrow or Gatwick from just £99 per person. The offer is only applicable when booking a Just You Flight Inclusive holiday with a departure date in 2019. The offer is subject to availability of seats in our contracted classes on the connecting flight on the required dates and suitable timings from / to local UK airport and London Heathrow or Gatwick. Please note that not all local UK airports have routes to or frequent connecting flights to London airports. Due to timings for early departures from / late arrivals back to the UK for the Just You Flight Inclusive package holiday, you may not be able to get a connecting flight on the same day and may need to pay for an overnight hotel at London Heathrow / Gatwick, but we can arrange this for you. We cannot guarantee that your luggage will be checked through to your destination as this is dependent on inter - airline agreements and travelling on the same day as your UK departure / arrival.
LOCAL FLIGHT OFFER – FROM £99 PER PERSON
Book a Just You Flight Inclusive holiday featured in the Just You brochure (January 2019 edition) between 1st March 2019 and 31st March 2019 and if the route is available (some flights may be indirect), fly from your local airport for a supplement from just £99 per person. The offer is only applicable when booking a Just You Flight Inclusive holiday with a departure date in 2019. The offer is subject to availability of seats in our contracted classes to the destination on the required dates and suitable timings from / to local UK airport. Due to timings you may not be able to get a regional flight on the same day as the London flights and may need to pay for an additional night(s) at the beginning / end of the holiday, but we can arrange this for you.
LOW DEPOSIT PROMOTIONAL OFFER FOR JUST YOU HOLIDAYS
On selected Just You holidays featured in the January 2019 brochure or on this website, you may be offered the option to pay a Low Deposit (referred to in these conditions as a Low Deposit). This option will apply to new bookings made between 1st March 2019 and 31st March 2019 with a scheduled departure date not less than 91 days from booking. Where you are offered, and you choose this option, the following terms and conditions apply in addition to, and should be read alongside the Booking Terms and Conditions. Making a Low Deposit payment shall mean you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party and that you agree to comply with them. Please read these terms and conditions carefully. Should you cancel your holiday before the balance due date you still agree to pay, the difference between the Low Deposit and the Full Deposit shown below:
European Holidays: Low Deposit: £25 per person; Full Deposit: £200 per person
Worldwide and Cruise Holidays: Low Deposit: £25 per person; Full Deposit: £250 per person
Even if you cancel your booking prior to the date on which the balance must be paid, you will still be liable to pay the remainder of the Full Deposit (because a cancellation charge equal to the Full Deposit amount is the minimum cancellation fee that will apply), and payment of that sum will become due immediately when you instruct us to cancel your booking. If you fail to pay the Balance by the due date, we will be entitled to cancel your booking and you will then be liable to pay the remainder of the Full Deposit to us. Should you default or cancel your holiday you accept full liability for the outstanding amount (the difference between the Low Deposit and the Full Deposit) and understand that this amount remains outstanding to us. For the avoidance of doubt, should any amount become due to us you agree and accept we are able to debit the payment card we hold on file with the sum outstanding.
BREXIT CANCELLATION GUARANTEE
If you are a UK citizen and hold a valid British Passport, it is possible that ‘Brexit’ may impact your ability to enter an EU Member State on your planned holiday. In the unlikely event this results in you not being allowed entry to the EU Member State(s), and you and your passport otherwise met the requirements issued by the UK government for travel to Europe after March 29, 2019, you will be able to cancel your holiday free of charge at least 91 days prior to travel.
This guarantee is available to British Passport holders only and is for new bookings only made between 1st March 2019 and 31st March 2019 for travel to an EU member state on a Just You Holiday departing before 31st December 2019. Cancellation must be made at least 91 days before departure. For further information on destinations that may be impacted and current passport requirements please refer to: https://www.gov.uk/guidance/passport-rules-for-travel-to-europe-after-brexit