Executive Lounge

[Mick W]

Hi Ben,

Just recieved notification from JY that we will be unable to use the Executive Lounge in terminal on my Route 66 holiday.

Although I accept that no lounges are available in terminal 5 I always thought the the excutive lounge was included in the price for long haul holidays.

Yet their is no mention of any refund/confirmation of this money, why is this ?

Mick

[Ben]

Good afternoon Mick,

Can you please send me across your booking reference and I'll get this looked into asap,

kindest,

Ben

[Mick W]

Hi Ben,

A230741 - hope this is the number you want.

thanks
Mick

[Ben]

Hi Mick,

yes that's great thankyou, a member of staff from customer services will be in touch with you shortly,

Kindest,

Ben

[Mick W]

Thanks

[Victoria Sponge]

Hi

I've also received this letter and was disappointed that although there was an apology, there was no mention of any compensation. I thought this might be appropriate as it is specified as an included aspect of the holiday.

I look forward to seeing what the outcome is for you, Mick.

Kindest
Victoria

[Mick W]

Ben,

Your customer services man gave me a call and explained that because of the non availability of a lounge in terminal 5 it wasn't included in the price.
He was very polite and helpful and we had a good chat, gave him my opinion on some of the holidays I've previously done which he was interested in the feedback.

Mick

[Mick W]

(12/07/2012 09:59 AM)Victoria Sponge Wrote:  Hi

I've also received this letter and was disappointed that although there was an apology, there was no mention of any compensation. I thought this might be appropriate as it is specified as an included aspect of the holiday.

I look forward to seeing what the outcome is for you, Mick.

Kindest
Victoria

Hi Victoria,
No compensation I'm afraid but looking on the bright side we are at least travelling with BA so can get free drinks on board unlike a few other airlines.
Mick

[patricebry]

Hi Ben,
Having read the above queries, is the lounge still available at Terminal 3?
Regards, Pat

[Julia]

Hi Pat,

I've just checked and can confirm that the lounge is still available at Terminal 3.

Kindest regards,
Julia