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+--- Forum: Ask your editor (/forum-61.html)
+--- Thread: date changed (/thread-26161.html)
date changed - intensity0725 - 11/10/2011 06:28 PM
Hi there
I was booked a holiday for next year departing 01 february for argentina and brazil but i recieved a letter today and giving me an alternative date (11 march) which is not suitable for me.work and personal comitments.
looking at the websites the other dates available are april.which the price are lower compared to the one that i booked.
Will i get a refund?.....
Thanks.
RE: date changed - Olly - 12/10/2011 10:45 AM
Hello
I'm sorry that your tour was cancelled. Unfortunately this does happen occasionally for various reasons. You are entitled to a full refund but we will usually give you a discount if you are happy to choose another departure date or holiday instead.
The best thing to do is call our holiday advisors on 0844 567 8844 to discuss the details.
Kind regards
Olly, your editor
RE: date changed - intensity0725 - 13/10/2011 09:05 AM
Hi there
Thanks for the reply.
I was looking at the travel sphere website,and found they do the same tour but with addition of another country(chile)
If i manage and get the april date for my tour, i am still strugling tho to move my holiday from february to april at work.can i move to TS? And rebook my holiday?....
RE: date changed - Olly - 13/10/2011 09:44 AM
Hello
I'm sure it will be fine to switch to the Travelsphere tour. If you call one of our holiday advisors on 0844 567 8844, they will be able to advise on the latest prices and availability. Bear in mind there would be a single supplement to pay on a Travelsphere holiday.
I hope you can move your holiday dates at work.
Kind regards,
Olly, your editor
RE: date changed - intensity0725 - 13/10/2011 01:27 PM
Thanks.yea i hope i can move my holiday to april.
I wondered why i wasn't inform about the switching from february holiday to march or april?
The letter that i received is telling that they re book me to march and not saying any reason at all?....
Now i have to change everything,even my friend in buenos aires have to change his holiday if i will be going april.
Bit annoying really.